Want to create a world-class customer support organization? One that’s nimble, handling customer inquiries with ease? One that really listens to its customers and responds appropriately? One that creates a halo of customer goodwill that extends to sales and improves your bottom line?
SurveyMonkey and Zendesk have teamed up to help you create a powerhouse customer service department. Zendesk is the online customer support tool that makes handling a large volume of inquiries easy. You can easily add a SurveyMonkey customer satisfaction survey directly into your Zendesk customer support ticketing system. Find out how customers rated your service—and gain key insights that help you continually improve that service.
Zendesk automatically delivers the customer satisfaction survey in a follow-up email after a customer support interaction. You can then track responses and feedback through SurveyMonkey and use those insights to help your support organization improve.
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