Gathering feedback when it’s fresh is always a good idea. When it comes to customer service, the freshest feedback often comes right after you’ve finished helping a customer with her issue. That’s a good time to make sure your customer is satisfied her problem was resolved and to get her input on how your support team might improve.
By creating a standard Customer Service Feedback Survey that can be sent in a follow-up email, or automatically integrated with systems such as Zendesk, you can quickly and automatically gather feedback your team can act on.
We have an example survey below that uses skip logic (on questions and on pages) to help you understand exactly how well you met your customer’s support needs. As with all example surveys, please click around and use this as a starting point to develop your own survey to evaluate customer service.
Create your free online surveys with SurveyMonkey, the world’s leading questionnaire tool.
user, Feb 7, 2011
am trying to fill out a survey but the provider says it works fine and Survey Monkies refuse to help solve the probelm- I click on the link and it takes me to the end of the survey, thanking me for taking it, when I haven’t. should not present such a big issue for the more computer savvy than me, but it appears that it is too overwhelming for anyone. Boo hoo.
Anne R, Feb 8, 2011
Sorry to hear you were having problems completing a survey–were you taking it on a shared computer? It may be that the survey was set up to only accept one response per computer, so if you were taking from a computer lab or shared computer, that could explain why it took you to the thank-you page. Please do let us know if we can help further and you can always reach our support team at support@surveymonkey.com.
David Ochs, Jan 31, 2012
I’m having the same problem. When i copy the web link and send it via email, People I send it to are saying the same thing it takes me to the thank you page.
Bennett P, Jan 31, 2012
David – So sorry about the issue. Pl contact support@surveymonkey.com with as much info as possible to see if they can help identify what’s happening.