Facebook is a great place to survey your friends, fans, and customers—right where they’re already hanging out. In 2010, we introduced our Facebook collector, and have seen many customers use it as an easy way to share their surveys on Facebook.
As with everything we do, we asked you what else you wanted to see. And you told us: “How about the ability to add a survey right onto a Facebook Page?”
So we got busy and built a Facebook app that allows you to do just that.
Yup, with any SurveyMonkey plan (including our free plan) you can now add a survey directly to your Facebook Page. Ask your fans what they want to hear from you. Ask your customers what deals you should offer. Quickly poll people on the hot topic of the day. It’s a great way to engage your audience, gather their feedback, and keep them on your page. But best of all, all the data you gather is easy to analyze and in a format you can really use (no more having to scroll through tons of comments to glean insights!).
If you’re not familiar with Facebook Pages, they’re a way for businesses, musicians, celebrities, and products to have a place on Facebook where they can interact with their fans. Learn more about how to set up a page here. And check out the SurveyMonkey Page as an example (and see some happy monkeys while you’re there).
How to Add a Survey to Your Facebook Page
If you’re ready to add a survey to your Facebook Page, all you need to do is:
1. Connect your Facebook account to your SurveyMonkey account (from your My Account page).
2. Add the SurveyMonkey Facebook application to your Page. Please note – you cannot add this app to your personal wall, it must be added to a Facebook Page (e.g. for a product, business, etc).
3. Create your survey in SurveyMonkey.
4. Create a Facebook Page collector for your survey.
5. Select the survey you’d like to display from the SurveyMonkey application on your Facebook Page.
That’s all you need to do to add a survey to your Facebook Page. The tab for your survey will have it’s own URL, so don’t forget to post it to your feed (and encourage your fans to forward it along) to make sure people take it.
Check out our Help Center article for more details on this new feature.
To see this in action, take the survey we’re running a survey on our Page right now:
We’d love to hear how you use this new feature to survey your fans on Facebook, so please share in the comments below.
Richard, Sep 13, 2011
Hi, I added the app to my Facebook page but when I click on it I get a blank screen with the header Coffee News Ireland Survey Monkey. I’ve linked my accounts and setup a Facebook Page collector, can you help?
Tim CH, Sep 13, 2011
Hi Richard – I checked your page and it looked okay to me. Are you an admin of your page? Please try going there again and seeing what happens now.
Garry Moes, Sep 13, 2011
I’m having the same problem as Richard had. I can post a link to my survey on my wall, but no survey is embedded on the SurveyMonkey app page I created. Using Internet Explorer, a message briefly appeared saying we are running no surveys at the moment, come back later. But using other browsers that message doesn’t even show up.
Also please provide instructions for removing the SM app if needed.
Tim CH, Sep 13, 2011
Garry and Richard – my apologies, it turns out there are some issues with browsers with third-party cookies disabled. IE 7 and IE 8 both have third-party cookies disabled by default. If you could try a different browser (with third-party cookies enabled) for now if possible, it should work. We will have a fix out shortly.
Alicia Vaz, Sep 13, 2011
I was so glad to see this, been wanting this for a while from you guys. I’m going to give it a run shortly. I’ve used PollDaddy in the past, curious to see how this compares.Thanks!
Jennifer Auer, Sep 13, 2011
I am having the same issue as Richard above. I can’t get the survey to load up to the Facebook page http://www.Facebook.com/JerseyFamilyFun
Jennifer Auer, Sep 13, 2011
And I am using the Mozilla Firefox browser, but get just a blank page with the Jersey Family Fun > Survey Monkey at the top.
Bennett P, Sep 14, 2011
Make sure your third party cookies are turned on. It turns out there is an issues with certain Facebook Apps requiring third-party cookies to work – unfortunately the SurveyMonkey app is affected by this problem. IE9, Chrome, Firefox all have this switched on by default (IE 6, 7 and 8 do not), but it is possible to disable them which will stop the app from working. We are working on a fix for the issue we should have out soon.
In the meantime, if you would like a temporary workaround, you can enable third-party cookies in one of your browsers. Do let us know if that helps.
Steve McGrath, Sep 14, 2011
Update: It doesn work in IE7, IE8, Safari 5 (PC), Chrome 13, or Firefox 5. There are issue across the board here chaps!!
Tim CH, Sep 14, 2011
Steve,
It turns out there is an issues with certain Facebook Apps requiring third-party cookies to work – unfortunately the SurveyMonkey app is affected by this problem. IE9, Chrome, Firefox all have this switched on by default (IE 6, 7 and 8 do not), but it is possible to disable them which will stop the app from working. We are working on a fix for the issue we should have out soon.
In the meantime, if you would like a temporary workaround, you can enable third-party cookies in one of your browsers.
Derek Bell, Sep 14, 2011
Will the survey embedded in Facebook work in safari (iPad) and Firefox? You only mention ie7 & 8 above.
Tim CH, Sep 14, 2011
Hi Derek – yes, it works fine in Firefox and mobile Safari (iPad and iPhone).
Peter Hewitt, Sep 14, 2011
Can we get a survey going to lobby these tv programme makers tro cut out this awful back ground music people who are hard of hearing find it very annoying even people with good hearing complain.
Anjan Sen, Sep 14, 2011
Is this form available only on premium acccounts ? Not available for free account ?
Tim CH, Sep 14, 2011
Anjan – It is available for all account types.
Jim Seybert, Sep 14, 2011
Great idea – and another reason why I’ve been a Monkey fan for 10+ years.
Question – I run surveys for a few of my clients. Is it possible for me to run the survey on my Pro account and have the link appear on the client’s Facebook fan page?
Tim CH, Sep 14, 2011
Jim – yes, it is possible to run the survey on your pro account and have it appear on your client’s Facebook fan page. They will simply need to make you an admin of that page.
Nicole K, Sep 14, 2011
I just can’t get past the part where I am to choose the survey and link them together…Everytime I choose my survey, the instructions don’t walk me through the steps correctly…
Tim CH, Sep 14, 2011
Nicole – once you choose the survey, you then need to pick your collector (or create one) and hit apply. If you need further help please reach out to support@surveymonkey.com.
Geoff De Weaver, Sep 17, 2011
Dear SurveyMonkey folks,
Do you plan on releasing this type of service on LinkedIn too? As I personally have my “business and academic” connections on this platform…sure you would to use LinkedIn as opposed to Facebook if possible.
I even think the research would be taken more seriously.
Look forward to your response.
Tim CH, Sep 19, 2011
Geoff – we are planning to support better LinkedIn integration, but don’t have a fixed timeline yet.
Luke S, Sep 19, 2011
This looks great. However, Is it possible to embed only the results of your survey in face book and not the survey itself? I would like to show the current results of an on going survey on my face book page. Any thoughts?
Tim CH, Sep 19, 2011
Luke – you can use instant results to show the results of a survey, but the person still needs to take the survey to see the results.
Charlotte Orr, Sep 20, 2011
Great idea, well done team.
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Tim CH, Sep 23, 2011
As an update – our Facebook app now works fine with IE7, IE8 and anytime you have third party cookies disabled.
Kat Karn, Sep 24, 2011
Oh wow! It’s he second time this year that I find myself creating an online survey. First it was for an academic project, now more business related. I was just going to make a new account, but decided to read your blog first. And look what I found – now I can have the survey on the fan page. That is pretty amazing! Thumbs up, guys!
PS: I love the simplicity of the design on SurveyMonkey.
Dana Bernard, Oct 1, 2011
When I click add to my page- none of my biz pages come up. Help!
Tim CH, Oct 3, 2011
Hi Dana – that sounds like a Facebook issue. Are you an admin on all those pages?
Helen, Oct 7, 2011
I have a problem of log in the SurveyMonkey with my Facbook account. Does anyone know how to solve the problem? I really need to log in with my fb account to be able to get my data from previous survey…
Tim CH, Oct 10, 2011
Helen – please send an email to support@surveymonkey.com, they should be able to assist you. Please send them the name of the survey (if you remember it) and your primary email address associated with your Facebook account.
Muhammad Arham, Nov 17, 2011
Hello,
Thank you very much for providing me with a good service. Although my questionnaire collection is already done, there is one thing I would like to ask in this forum: Would it be possible to have a complex survey on facebook (that it, a survey with some skip logic questions)?
Thank you very much for your kind assistance.
Yours Sincerely,
Muhammad Arham
Tim Cederman-Haysom, Nov 17, 2011
Muhammad – yes it is. All our in-survey features are supported for Facebook.
Michelle OBrien, Nov 22, 2011
Set up your Facebook app and embedded our survey on our page, but when we click on the SHARE button, nothing is happening. Any ideas? This feature is key. Thanks!
Tim Cederman-Haysom, Nov 22, 2011
Michelle – if you are testing the share link from the collector page, it won’t do anything. It will work on an active survey though – I took a look at yours and it worked fine for me when I tried it from your Facebook page.
Ken Whitehurst, Dec 1, 2011
Does the Facebook collector collect Facebook friend names? Or are all the responses anonymous?
Is the problem solved now with all browsers? No point in putting up a survey that people have to know to go into their browser settings to be able to answer.
Full status update?
Tim Cederman-Haysom, Dec 2, 2011
Ken – the Facebook collector does not collect Facebook friend names. The responses are as anonymous as you’d like them to be (it is the same as any other SurveyMonkey survey)
The problem with all browsers is solved.
Jef, Dec 14, 2011
1) Is there are way for a survey user to share the results to their wall?
2) Is there a way for an administrator to share all results to the Fan Page?
I would like to have a survey that ends with.
a) Would you like to share this?
b) May we post your comments to our Fan Page?
Tim Cederman-Haysom, Dec 20, 2011
At this time, the only way to share the results is using our instant results feature for the survey. This will allow survey takers to see the results after they have finished the survey.
The only other way you could do this is ask for permission and then manually add comments/results to your fan page.
Charles Tidwell, Dec 14, 2011
Anyway to host multiple surveys simultaneously?
Tim Cederman-Haysom, Dec 20, 2011
Charles – unfortunately it’s only possible to do have one survey per Facebook page.
Ali, Jan 13, 2012
Great, excellent feedback widget, it’s exactly what i need for my Software Development Website. Thank you.
Amir, Feb 5, 2012
Great & Easy app!
Just one question.Is there anyway that any person who fills up the survey gets automatically added to Followers/Like List?So we can perform some kind of raffle of draw after that?
Hanna J, Apr 4, 2012
Hi Amir – We offer incentives for survey takers. Learn more here: http://help.surveymonkey.com/app/answers/detail/a_id/122/~/reward-your-respondents-with-a-prize-or-coupon-using-our-reward-feature
Nathaniel Anderson, Mar 1, 2012
Hey folks, Will be the U.S. far greater off staying with Syria’s Assad?
Bennett P, Mar 1, 2012
Nathaniel -
Great question. Send a survey out to find out what people think! Thanks for visiting the blog.
Jim Brown, Apr 12, 2012
If I have the basic Survey Monkey account, am I limited to 100 survey responses when using the survey app on Facebook? How does that work? Thanks!
Hanna J, Apr 12, 2012
Hi Jim – Yes, our Facebook app works just like our standard product, except that your survey is deployed right in Facebook. If you need more responses, we offer our Select plan with unlimited responses and monthly billing. Check out our options here: http://www.surveymonkey.com/pricing/details Thanks!
Jim Brown, Apr 12, 2012
So we’d be limited to 100 replies on Facebook. OK, thanks!
shakeel, Apr 15, 2012
i am a travel agant , i have lot’s of id write you , be in tuch , shakeel
Hanna J, Apr 16, 2012
Hi Shakeel – Online surveys are a great way to coordinate large groups, gather feedback on past ones, and plan trips and events. For more information, check out this page: http://www.surveymonkey.com/mp/use-cases/event-surveys/ Thanks!
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Hanna J, Feb 22, 2012
Amir – That is not currently an option, but it’s a great suggestion! Thanks for the feedback. I’ve passed it on to our developers. Have a great week!