Since we’re in the feedback business here at SurveyMonkey, we’re always eager to hear how our customers are using our tool. Undeniably, one of the most common uses is customer feedback. Our surveying technology makes it faster (and easier) than ever before to connect with your customers and get their opinions — just like this survey maker:
“We began using SurveyMonkey in January 2010, and have conducted tons of surveys since then. We used to be dependent on our IT department to develop online surveys and post them on our website. With SurveyMonkey, we are able to do this ourselves and have them set up and run very quickly. Turnaround times have reduced from 3-4 months to 3-4 weeks! We have been able to use SurveyMonkey to gather customer feedback on a variety of topics and have been able to implement necessary actions based on the feedback received very quickly.” — Mathew K., Customer Relations Manager
As Mathew reported, surveying is a speedy way to understand what your customers want and make actionable changes. What’s more, you can build on that initial feedback you’ve received in your first survey. By standardizing your surveys and sending them out regularly to your customers (either by email or an automatic system like ZenDesk), you can receive a regular stream of feedback from the people who matter most to your business.
Take a spin through this survey template (designed by our expert methodologists), which you can customize to help accurately measure customer satisfaction with your company, product, and service.
Interested in using one of our free customer feedback templates? Simply log into your account, create a new survey, select one of our customer feedback surveys in the “Use an expert survey template” section, and you’ll be ready to send your survey in minutes. So get started! Your customers have lots to share—we guarantee it!
Did you you get insightful feedback based on customer satisfaction surveys? Please share your SurveyMonkey story of success in the comments section below.