Here at SurveyMonkey, we take real pride in our Help Center. It’s a project that’s never completed, because we’re constantly adding new articles, tutorials, videos, and demonstrations. Before a new feature launches, our customer support team tests it several times and then writes a detailed explanation of how it works. If you haven’t visited the Help Center before, it’s not just a place to find answers to your questions (but it’s great for that); it’s where you can learn literally everything about the various tools, tips, tricks we have to offer.
Suffice it to say, we were pretty excited when the Help Center was mentioned on Six Revisions (a site that publishes useful articles for designers and web developers) as an example of a great help center. Read the article in full here.
Interested in learning more about what SurveyMonkey can do for you? Here are a few of the most popular articles listed in the help center.
- How to use Question Bank to add certified questions to minimize bias and provide the most useful data.
- What types of questions can I add to my survey?
- How to transfer/export surveys between SurveyMonkey accounts.
- How to use Collectors to send out your survey and get responses.
So, take a spin through the Help Center and let us know what new tricks you learn. Any questions? As always, we’re listening, so let us know in the comments section below.
Dikla, Aug 5, 2012
hey,
I couldn’t found information about when should I pop up my survey to the visitors.
Please advice
Thanks
Bennett P, Aug 16, 2012
Dikia –
It’s really up to you when to deploy the pop up. The best time is when it’s contextually relevant to serve the survey to your customers. Here’s how to set up the pop up:
http://help.surveymonkey.com/app/answers/detail/a_id/161/kw/pop%20up%20survey?q=pop+up+survey
Good luck!
Echomyst, Oct 3, 2012
I would like to know why I haven’t received my reset button and that was two days ago? I can’t even contact support because someone other than me has reset my password as well as reset my email address. I need to get the data collection so I can finish my prospectus. Thank you!!!
Sheila G, Oct 4, 2012
Hi there, try emailing our support team at support@surveymonkey.com. They’ll be able to help you out.